Customer Service
Shipping
Our shipping options have changed. Please take a moment to review our new shipping policies. Our preferred shipping carrier is the United States Postal Service, and we offer several convenient options including Parcel Post, First Class, Priority and Express. It is our policy to wait until all items are available before we ship your order. We do not ship COD. You’ll receive an e-mail confirmation after you place an order containing your order number, which we ask that you use when corresponding with us with any questions.
When stock is available your product will ship immediately. Current inventory levels may vary and some products may take up to 3-4 weeks to leave the warehouse.
You will receive a shipping confirmation email with a tracking or confirmation number when your package has shipped. Please note that most shipping carriers’ websites initially take a few hours to update the status of your order.
Expedited Shipping
We process orders same-day if they are placed before 10:30am PST, Monday – Friday. Orders placed after 10:30am or on a weekend will likely be shipped the following business day. In the event that an item is out of stock, we will contact you immediately to make alternate arrangements.
International Shipping
The US Postal Service is our preferred carrier for international packages, and we offer both First Class and Priority options. The customer is responsible for all duties and taxes incurred upon delivery. Please allow 4-6 weeks for delivery.
In order to expedite delivery of packages going to international P.O. boxes, we will include your phone number on the outside of the package. If you are concerned about your phone number being displayed on the outside of the package, please e-mail us at arealperson@desteenation.com.
Returns & Exchanges
Returns
You may return any Destee-Nation Shirt Co. non-sale purchase within 30 days of delivery for credit toward products available online or in our retail store. Credit will be granted in the form of a redeemable gift certificate. We’ll e-mail you when we have received your returned item. All purchases of sale items are Final.
Exchanges
Exchanges on all non-sale merchandise are valid for 90 days after the purchase date, again no questions asked. In the case of defect, we’ll pay the return shipping as well. All purchases of sale items are Final.
How to Return or Exchange an Item
Repack the item along with the original receipt and include written information on whether you require an exchange or issue of credit. We recommend that you return the item using an insured carrier such as FedEx, UPS, or USPS Parcel Post, insuring the item for its full value. Postage fees for the return shipment must be prepaid.
Send it to the following address:
Destee-Nation Shirt Co.
3712 Evanston Avenue N.
Seattle, WA, 98103
Service FAQ
Is it safe to use my credit card on your store?
We use a GoDaddy Secure Shopping Cart so you can be sure that your order information
and credit card details are secure with Destee-Nation Shirt Co.
What forms of payment do you take?
A credit card is necessary to place orders at our online store, but it’s safe and
secure. We guarantee it! We accept Mastercard & Visa. We also accept phone and mail orders. Please email anytime or call us during normal business hours (M-F 9am – 4pm PST) for more information.
Do you charge sales tax?
We automatically withhold sales tax for orders delivered to addresses in Washington State.
Do you accept returns or exchanges on sale merchandise?
We are unable to accept returns or exchanges on sale merchandise. Please keep in mind that all sales are final when purchasing items at sale prices.
How do I change or cancel my order?
If you need to change or cancel your order, please e-mail us at arealperson@desteenation.com. If your order has already shipped, you may follow the steps on
our Returns & Exchanges page.
How do I know what size t-shirt to buy?
Check out
our Sizing page for all the necessary
information.
Why do you need my email address and phone number?
For your protection against identity theft, it’s important that you provide us with a valid e-mail address and phone number when placing an order. Occasionally, we’ll delay the shipment of an order pending our ability to verify it with you. Learn more about how much we value your privacy and the safety of your personal information.
What do I do if I receive a damaged or defective item?
We’ll ask you to indicate the number of items you’re returning, the reason for return, and whether you would like a refund or a replacement item sent to you.
Do you provide tracking numbers after an order is shipped?
Yes, a shipping confirmation email with a tracking number will be sent to you when your order has shipped.
What if I receive the wrong item or an item I didn’t order?
Are you missing an item? Check the packing slip that was included with your shipment. Out of stock items are not backordered. If you order an out of stock item, it would be indicated on the packing slip. Contact us at arealperson@desteenation.com if you received the wrong item, and we will arrange an exchange or refund.
Where’s my order?
If you have not received your order in a timely manner, send us an e-mail at arealperson@desteenation.com. Please include the order number from your order confirmation email.
My question still hasn’t been answered. Now what?
Send us an e-mail at arealperson@desteenation.com. Please include as much information as possible, including the order number and your name.
What if I just want to speak to a real person?
Feel free to call us toll free at 206-324-9403 from 9:30am – 4:30pm Monday – Friday (PST).